If you are using Crystal Ball 7.1.2 on Windows 2000 with Excel 2003, please read the following:

If you are creating reports with Crystal Ball charts using this combination of Crystal Ball, Windows, and Excel, you can encounter error messages and report failures. Decisioneering has produced a patch to correct this problem.

If you have questions or need to apply the patch, please contact our Technical Support department, Monday through Friday, 8 a.m. to 5 p.m. Mountain Time at

helpdesk@crystalball.com
1-800-289-2550 (U.S.)
+1 303 534 1515 (out of U.S.)

IMPORTANT: This patch is only for users of Crystal Ball 7.1.2, released August 9, 2005. To determine which build you have, start Crystal Ball and choose Help > Crystal Ball > About Crystal Ball. Product version 7.1.2 appears under the graphic at the left side of the dialog if you have this version and build number 7.1.805.1 appears on the right. If you have an earlier build, another number, such as 7.1.700.1, appears under the graphic at the right side of the dialog and no product version number appears on the left.

FAQ for Crystal Ball Build 7.1.2; 8/16/05