TECH SUPPORT - FAQ

Why do I receive an error message when clicking on Glossary in the Risk Analysis Using Crystal Ball training CD?

If Adobe Acrobat Reader is not installed on a machine, clicking on Glossary along the left navigation bar in either the full version or demo version of the Risk Analysis Using Crystal Ball training CD results in an error dialog. This dialog is titled "Trainersoft" and reads:

Can't Run Application…

Cmd Line: [C:\PROGRAM FILES\CB
TRAINING\CBTRAINING\C_Documents_and_Settings_Administrator_Desktop_E-Co
urse_CDFiles_Glossary.pdf]
WinExec returned: 2
File Not Found.

ShellExecute returned: 31
Current Dir: [C:\WINDOWS\Desktop]

This error dialog indicates that Adobe Acrobat Reader cannot be found. In order to view Glossary (a PDF file), install Adobe Acrobat Reader either from the Adobe Systems Incorporated Web site (http://www.adobe.com/) or from the Adobe Acrobat Reader installer located in the Manuals folder on the Crystal Ball CD-ROM.

FAQ 299148, Crystal Ball Training CD